Package any cards being returned securely. This policy does not apply to cards purchased in-person at an event or at our store. The Ban and Reprint Return Policy applies only to cards purchased via the website, and, excluding basic lands. The return must be postmarked within fourteen (14) days of the announcement. If Wizards of the Coast publishes a ban and/or reprint announcement, you may return cards purchased online from Grey Ogre Games up to fourteen (14) days prior to that announcement for a full refund in store credit. If the user claims the product is defective or does not meet the stipulated condition, but is found to be in working order/in the correct condition, as appraised by Grey Ogre staff members, there will be no refunds. If the product is defective or does not meet the stipulated condition, as appraised by Grey Ogre staff members, a full refund may be processed.

If your online order contains a discrepancy or the condition of the items is not as described, please contact our Customer Service team with both your order number and a description of the problem within forty-eight (48) hours of delivery. Your refund will be processed when the items are received back at our store.Ĭancelling multiple preorder items may result in a 10% cancellation fee. If your return request is authorized, you may deliver the items at the specified location. To return an online order either at our store, please contact our Customer Service team and include information about the date and location you’d like to make the return. If the contents of your factory-sealed product contain manufacturing imperfections, such as missing, miscut, or misprinted items, please contact the manufacturer of the product to request a replacement.Īpparel that has been laundered, worn, or altered in any way may not be returned. Requests to return single cards are evaluated on a case-by-case basis, and we reserve the right to decline any such requests.įactory-sealed products may not be returned after they have been opened.

We are not responsible for return shipments lost before delivery, and we highly recommend any return be shipped with a tracking number. If your return request is authorized, the return must be postmarked and shipped within seven (7) calendar days of the authorization.Īfter our warehouse receives your authorized return, we will issue a full refund in the original payment method, less any shipping charges, or as agreed upon via the return authorization. To submit a request to return single cards or other merchandise, please contact our Customer Service team within forty-eight (48) hours of the order’s delivery.

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